The Four Groups of Verbal Behaviour
The Framework Diagram
All contributions in a conversation fall into one of four groups of verbal behaviour. Together they describe how a discussion evolves, step by step.
Initiating
In professional conversations, participants often move the discussion forward by making proposals. These may introduce new content, suggest procedures for how the team should work together, or build on and expand someone else’s contribution.
Clarifying
A large part of any discussion is about ensuring shared understanding. This involves testing and checking what has been said, summarising key points, asking for proposals or reasons, seeking reactions or information, and sometimes giving information or expressing feelings to make things clearer.
Reacting
As ideas are raised, others respond to them. These reactions can take the form of support, disagreement, or sometimes defending or attacking a position. Such responses are crucial for working toward alignment, even when they create tension.
Managing the Process
Not all contributions focus on content. Some are aimed at shaping the flow of the conversation itself. This may include bringing someone into the discussion, shutting someone out, or labelling disagreement and behaviour so the group can keep the process on track.